Debbie Bailey

Debbie has 20 year of experience in hospitality, working through the ranks in hotel rooms operations and taking on leadership and senior management roles at The Marco Polo Hotel Hong Kong, Mandarin Oriental and The Ritz-Carlton Hotel Company. Throughout her career, she has been inquisitive about the most pressing questions, finding impactful solutions which engage all stakeholders to sustain and drive long-term results.

Training is her passion; she brings impactful, inspiring and bespoke training to unleash a new sense of purpose, passion and alignment. Working as a Performance Consultant for the last ten years, she has worked with various hotel chains across the Asia Pacific region to drive incremental revenue. Debbie is also an emotional intelligence facilitator. She incorporates the importance of emotional intelligence in all her training workshops to bring an understanding of internal motivators, improve a team's ability to focus on a goal, and enhance the quality of working life by heightening self-awareness.

For fun she loves running, and has finished the Kazakhstan 100km and Nepal 100km, the Mongolia Ultra 100km three times, and was the age group winner of the Tai Tung Iron Man in 2017. She brings persistence and determination from play to work and is a firm believer that the impossible is possible with the right mindset and strategies.

Jake McHugh - General Manager at Hyatt House of Niseko

I worked with Debbie closely for 5 years, training and motivating our Front Office team to generate incremental revenue through realizing upselling potential on check in. Debbie is a font of all knowledge and through her extensive background in Housekeeping and Front Office is able to bond closely with the individuals in our team. She quickly became our preferred trainer. Some of Debbie's unique strengths are as follows: The ability to develop realistic strategies and packages to fully drive all potential; to identify 'poor performance' and provide games and strategies to assist these individuals to fully realize their potential; to take strong performers and drive them to higher levels. Under Debbie's guidance we had the most successful months on record for upselling. This obviously had a knock on affect on service, staff morale and staff retention. I look forward to the day that I can bring Debbie to any team that I am working with!